Refund policy

At Celestial Crystal Coterie, we take pride in the quality and energetic integrity of our items. Due to the nature of our products, all sales are final. We do not accept returns or offer refunds for change of mind, buyer’s remorse, or accidental purchases.

Damaged Items

The only exception to our "No Returns" policy is for items that arrive damaged during transit. Refunds or replacements for damaged goods are processed strictly according to the shipping insurance coverage elected at the time of purchase.

Standard Coverage: All orders include up to $100 of carrier insurance. If your item arrives damaged and you did not purchase additional insurance, your refund will be capped at a maximum of $100, pending approval from the carrier.
Optional Additional Coverage: If you purchased additional shipping insurance for an order valued over $100, you are eligible for a refund or replacement up to the full insured value of the order, pending claim approval.
No Insurance: If an item is damaged and no insurance was available or elected (beyond the standard $100), Celestial Crystal Coterie is not liable for the loss of value exceeding the carrier's standard coverage.

How to Initiate a Damage Claim

To be eligible for a refund due to damage, you must notify us within 48 hours of delivery.

Email us at celestialcrystalcoterie@gmail.com with your order number.
Provide Proof: You must attach clear photos of the damaged item, the interior packaging, and the exterior of the shipping box.
Wait for Processing: We will file a claim via Pirate Ship. Refunds or replacements will only be issued once the carrier claim has been investigated and approved.

Exchanges

We do not offer exchanges. If an item is damaged and a claim is approved, we will either issue a refund or send a replacement of the same item (if in stock), at our discretion.